Return Policies American Heart Association Products & Materials Manufactures Distribution Returns Policies Terms & Conditions
We will gladly accept current merchandise, in new and salable condition, within 30 days of your invoice (shipment) order and will credit the purchase price to your account (less a 20% restocking fee for the US Training Council). Also within 30 days for American Heart Association Materials. Credit may be applied to future purchases according to US Training Council policy & Credit will be issued upon receipt and evaluation of the merchandise according to policy. For proper crediting and accounting purposes, before returning any item, a Return Material Authorization (RMA) number and form must be received and properly filled out and returned with the item(s). For a Return Material Authorization (RMA) number prior to returning any items to ensure accurate credit to your account. RMA #'s are valid for 30 days…according to US Training Council policy. For a Return Merchandise Authorization (RMA) number prior to returning any itmes. Merchandise must be returned with freight pre-paid…according to US Training Council return policy. Limited Warranty: The quality and value of all products is supported by a limited manufacture warranty that provides assurance that products will be free from defects in materials and workmanship. A copy of the limited warranty for any product is available for your review prior to its purchase, and may be obtained free of charge by placing a request with our administration department. Credit will be issued upon receipt and evaluation of the merchandise. Report all shipping or invoice discrepancies to our administration within 10 days of invoice date. Prices and specifications are subject to change without further notice.
US Training Council refunds policies for online pre-payment training fees. Terms & Conditions are as follows: All online pre-payments for training fees are non-refundable. Once you have submitted & finalized an online payment for a course fee, it is final & non-refundable unless other or prior arrangments have been made. Experience has shown that approximately 40% of prospective clients are no-shows. The Instructors time is valuable and must be compensated regardless of participant attendance or class size. In order to utilize our online testing system, all clients will be required to pre-register & prepay…no exceptions. Exceptions to our policy require a minimum 48-hour notice for needing to cancel by either phone call or e-mail. As a professional courtesy it becomes the responsibility of the prospective client to notify The US Training Council by phone or email in cases of cancelation or postponement. By complying with this policy the US Training Council can consider a refund for your online payment. However, if proper notification is not received, cancelation or postponement of the class fee will not be refunded. Depending on the situation, the US Training Council may require validation of the emergency or reason for non-attendance. This will be considered on a case by case basis. This will be to avoid future concerns and is also a safe guard for other potential clients who may be involved with this same class, and be delayed as a direct result of a clients cancelation or postponement. Many of our clients are dealing with time contraints regarding their employment and training. Our policy equally applies to our Training Organization & Instructors; meaning if an unexpected emergency occurs with an Instructor affiliated with our Organization, in which an Instructor fails to notify a client for last minute cancellation by mobile phone (or whatever means possible), our organization will then be obligated to re-schedule or offer a refund...which ever is prefered. The US Training Council as a professional training organization and AHA CTC, maintains the highest standards of excellence. As such we offer a guarantee that our Instructors will either be replaced by a sub-stitute instructor or contact any client in advanced if that Instructor needs to cancel or postpone a course that has been arranged and confirmed due to an unexpected emergency. All Instructors officially aligned and involved with our training organization are under very strict guidelines and policies. In order to maintain the highest standards for our clients, we maintain, support and require adherence to these guidelines and policies as outlined. Receipt Policy Terms & Conditions For all deliveries of any products that we distribute or for pre-payment of courses, we will absolutely need a copy of your receipt for proof of online payment! For online renewal courses, we are going to need a copy of your online certification for proof of course completion. No Exceptions! Sincerely, US Training Council Organization Board of Directors & Administration
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